Shipping policy

Order Processing & Dispatch

We prepare and dispatch orders within 1–3 business days, ensuring minimal waiting time so you can receive your items promptly. Orders placed on weekends or public holidays will be processed on the next working business day.

International Shipping & Delivery Time

Our standard international delivery typically arrives within 7–14 days, with transit times that may vary slightly by destination, local logistics efficiency and occasional customs delays. For expedited delivery, please select the rush shipping option at checkout.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on order weight, package size and delivery destination. The exact shipping cost is fully displayed at checkout before payment completion, with no hidden fees or additional surcharges.

Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes determined by your local customs authorities. These charges are the recipient’s sole responsibility. We recommend checking your country’s local import regulations before placing an order to avoid unexpected costs.

Packaging & Shipping Protection

We use high-strength, shockproof packaging materials to keep your beauty tool items safe from extrusion, collision and damage during transit. For high-value orders, we offer optional shipping insurance at checkout for added shopping security and peace of mind.

Delivery Inspection & After-Sales Service

Upon delivery, please inspect your package and products immediately. If you notice packaging damage, severe deformation or broken items, take clear photos, refuse to sign for the parcel, and contact us right away. If any product defects or issues are found after signing, notify our customer support within 48 hours of delivery. We will verify the issue and arrange return, exchange or other appropriate solutions accordingly.

Customer Support

If you have any questions about shipping, order processing, customs clearance or delivery issues, our customer support team is always available to assist you. We continuously refine our logistics services to deliver a faster, safer, and worry-free shopping experience for all customers.